Bretton Medical Practice

Surgery Opening Times
Mon - Fri 8.00am - 6.00pm
Sat 8.30am - 12.00pm (by appointment)

Tel (24 hrs): 01733 264506
Fax: 01733 266728

Bretton Health Centre
Rightwell East


Greater Peterborough GP Hub

Extended Hours 2016

How to make an Appointment

Appointments can be made in one of the following ways:

  • Via reception - The appointments desk is open from 8:00am to 6:00pm Mondays to Fridays.
  • Phoning our reception on 01733 264506.
Did Not Attend an appointment (DNA) Policy 

The length of time that a patient waits for an appointment or treatment can impact on their experience with the Practice. It is also an important quality issue and is a visible public indicator of the efficiency of the Practice. 

The Practice will seek to ensure that all patients are seen as early as possible, however one of the major obstacles to this is when a patient Does Not Attend (DNAs) their appointment.  

This results in an inefficient use of clinical time and also the slot will go unused rather than it being offered to another patient.

In order to be able to offer patients appointments as soon as possible it is important that all appointments which are booked are attended or cancelled in a timely manner.


  • To free up appointments for those who genuinely need them.
  • To reduce the waste of clinical time 

  • To reduce the pressure on all staff in being able to offer prompt appointments
  • To educate patients to cancel appointments in a timely manner so that another patient can have that appointment.
  • To effectively manage locum staffing costs    


A list of non-attenders will be produced each month to identify any patients who should be excluded from the general policy, for reasons such as clinical memory problems, a hospital in-patient or any other reasons we have been made aware of that would prevent them from attending the practice or being able to inform us in a timely manner.        

  • A letter will be sent to patients who miss any three booked appointments at the practice at any point within the last six months (see attached letter). 
  • We may utilise the duty doctor and duty team triage process for persistent non-attendance. In this way the individual will retain their right to an on the day appointment should it be required, but this will be via triage with a clinician.

If the patient fails to attend the next booked appointment at the practice following receipt of the DNA letter then a further letter will be sent advising of their removal from the practice list.

Cancel an Appointment

If you cannot attend your appointment, please text 07543880119 with your surname, date of birth (xx/xx/xx format) and date of appointment and we will cancel it for you.

Urgent Appointments

Urgent problems can be dealt with as soon as possible, usually the same day, although you may not be able to see your usual Doctor in these circumstances.

British Medical Association (BMA): The duty doctor process

We operate a duty doctor process as advised by the BMA (British Medical Association) as we believe this is the most effective way to match demand to capacity within the practice. What does this mean?

1. Patients contact the surgery from 8.00 am to 4pm to request an appointment. They are asked to mention the nature of the problem to the receptionist - to ensure that they can be directed to alternative services (such as a minor illness nurse, for a blood test, smoking cessation, other services which may not require a GP) where applicable.

2. Appointments are allocated on urgency of symptoms with patients added to the duty doctor call back screen if the symptoms show they may not be urgent but require a clinician to review. 

3. The patient receives a call back from a doctor or senior nurse on the day and conducts a telephone consultation. If the issue can be dealt with over the phone, it is. If the patient needs to be seen by a GP or another health care professional, this is arranged during the telephone consultation. Some 30% of these calls lead to an appointment on the day.

4. Only urgent calls are reviewed by the duty doctor after 4.00 pm.

5. All routine calls received after 4.00pm this time are triaged by trained care navigators who will check all options for the patient or asked to call back the following day.

In all cases the patient will receive a call back on the same day unless the workload is exceptional and does not allow for it.

Home Visits

Home visits will be made for people whose medical condition makes it impossible for them to attend the Health Centre.

In most cases we do not offer home visits for children. Parents, guardians or carers must arrange to bring children to the surgery.

Requests for Home Visits should be made by calling 01733 264506 before 11.00am.

If your usual Doctor is unavailable, you will be seen by one of our other Doctors or senior clinical team members.

Nurse Appointments

Nurse Practitioners are qualified nurses who have extra training in acute illness, examination skills and chronic disease management.  They are independent prescribers and treat patients autonomously.  You can see a nurse practitioner or minor illness nurse for acute coughs, colds, chest infections, headaches, earaches, rashes, back pain etc.  Nurse practitioners also carry out medication reviews and issue prescriptions as well as order diagnostic tests and refer you on for further assessment if required.
Practice Nurses are qualified nurses who carry out routine health care such as dressings, wound care, cervical smears, suture removal, injections, childhood immunisations, ear syringing, chronic disease management e.g diabetes, hypertension and asthma reviews.  The practice nurses have extra training and responsibilities in certain areas of health care e.g. contraception and sexual health, minor illness, smoking cessation. At Bretton Medical Practice we have a very experienced group of practice nurses who provide a wide range of health services.
Health Care Assistants. We employ a team of HCA’s who contribute to patient  care by undertaking phlebotomy, dressing, wound care, spirometry, life style advice, NHS health checks, new patient health checks, 6 monthly diabetes reviews. We have a level 3 HCA who can give certain injections and offer smoking cessation treatment.

Text Messaging Appointment Reminders

From 1st May 2012 we will be sending appointment text reminders and other text messages which we hope will be useful to you.

If you do not wish to receive text messages from us, please let any member of staff know.


We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. You may have a family member or friend present to provide support and comfort but they do not fulfil the role of chaperone.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.