Bretton Medical Practice

Surgery Opening Times
Mon - Fri 8.00am - 6.00pm
Sat 8.30am - 12.00pm (by appointment)

Tel (24 hrs): 01733 264506
Fax: 01733 266728

Bretton Health Centre
Rightwell East

New Telephone System at the practice

Dated: 8-Nov-17

For the past seven years the practice has been running a very old and ineffective telephone system which has led to many complaints and problems for patients when trying to contact the surgery, especially at busy times. As such we have now commissioned a new telephone system. Due to an issue with the BT switch there has been a delay in the launch and we hope to have the new system in place in February.

Patients will notice a new auto-attendant as well as new options for services such as Secretarial, Vasectomy, cancellations, repeat prescription and general enquiries, all of which have previously blocked vital telephone slots for patients who call to book an appointment.

Please do bear with us as we change the telephone system across to the new one. We don’t envisage any problems or issues, but inevitably there may be some as we migrate to the new system.

Please do talk to the staff team at reception or to your PPG members regarding any areas you feel we can improve with regards to the telephone system.

When using the new telephone system please listen carefully to the options before selecting an option as they are constantly changing, based on patient feedback.

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